Refund policy

Our Refund Policy

At YukiHono, we are committed to your complete satisfaction with our apparel, including T-Shirts, Dresses, Pants, and Skirts. If you are not entirely happy with your purchase, we are here to help.

Eligibility for Refunds

To be eligible for a return and refund, your item must meet the following conditions:

  • The item must be in its original, unused, and unwashed condition.
  • All original tags and packaging must be intact.
  • You must initiate the return request within 30 days of the delivery date.
  • The item must not be a final sale item, as clearly marked on the product page.

Return Process

  1. Contact Us: Please email our support team at [email protected] with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.
  2. Ship the Item: Securely package the item and include the RMA number inside the package. Ship it to the address we provide. We recommend using a trackable shipping service, as you are responsible for the item until it reaches our warehouse.
  3. Inspection & Refund: Once we receive and inspect your return, we will notify you of the approval status. Upon approval, your refund will be processed to your original method of payment within 5-10 business days.

Refund Details

  • You will receive a full refund for the price of the returned item(s).
  • Original shipping fees are non-refundable.
  • Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong or defective item shipped).

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Items marked as "Final Sale".
  • Items that have been worn, washed, or altered.
  • Items without their original tags or packaging.
  • Items damaged due to customer misuse.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] within 7 days of delivery. We will arrange a prepaid return label and expedite a replacement or full refund at no extra cost to you.

Contact Us

If you have any questions about our Refund Policy, please do not hesitate to contact our customer support team via email at [email protected]. We are happy to assist you.

T-Shirts
Dresses
Pants
Skirts