YukiHono

Orders & Shipping

How long does processing and shipping take?

All orders are processed within 1-3 business days. Standard shipping typically takes 5-10 business days for domestic orders and 10-20 business days for international orders, depending on your location. You will receive a shipping confirmation email with a tracking number once your order is on its way.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times will be calculated and displayed at checkout based on your destination.

Can I change or cancel my order?

We are able to modify or cancel an order only if it has not yet entered the processing stage. Please contact us immediately at [email protected] with your order number.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy from the date you receive your item. Items must be unworn, unwashed, and in their original condition with all tags attached. For hygiene reasons, we cannot accept returns on underwear, swimwear, or final sale items unless faulty.

How do I start a return or exchange?

Please email our support team at [email protected] with your order number and the items you wish to return or exchange. We will provide you with detailed instructions and a return authorization.

Are return shipping costs covered?

Return shipping costs are the responsibility of the customer, except in cases where you received an incorrect or defective item. We recommend using a trackable shipping service for your return.

Products & Sizing

How do I find the right size?

Detailed size guides are available on each product page. We recommend measuring yourself and comparing your measurements to our charts for the best fit, as sizing can vary between styles (T-Shirts, Dresses, Pants, Skirts).

What materials are your clothes made from?

We use a variety of high-quality materials such as cotton, linen, polyester, and blends. The specific fabric composition is listed in the "Product Details" section on each item's page.

How do I care for my YukiHono garments?

Care instructions are provided on the garment's label and in the product description. Following these instructions will help maintain the quality and longevity of your item.

Payment & Security

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure digital payment methods available in your region.

Is my payment information secure?

Absolutely. Our checkout process is secured with SSL encryption, and we do not store your full payment details on our servers. All transactions are processed through trusted, PCI-compliant payment gateways.

Contact & Support

How can I contact customer service?

For any questions not answered here, please reach out to our dedicated support team via email at [email protected]. We strive to respond to all inquiries within 24-48 hours on business days.

I haven't received my order confirmation email. What should I do?

First, please check your spam or junk folder. If you still cannot find it, please contact us at [email protected] with your full name and the email address used for the order so we can assist you.

Faq